Hotel Ambassador

Every thing is oke

nothing

The location was excellent in the heart of Vienna

Nothing really

I lived everthing in the hotel and next time I will visit the hotel agine

There is no free water or coffee maker you have to buy

Best location and big room

Time homered elegance

Nothing

Nothing at all

This is our 2nd visit to this hotel and the opposite to the first time this stay was extremely disappoionting When we arrived we were shown to a top floor apartment which is shown in the pictures to have two floors with luxurious amenities and supposedly has two big balconies and written to be 44 sqare meters but were shocked to see a tiny room sitting area which could never be more than 30 square meters with sloped low roofs that we banged our heads around however we moved and no balconies or even a veiw to look out from The kitchenette had nothing but 2 cups and 2 glasses and when we asked for anything to use or to change the room we were faced with stoney faced employees that said we cant do anything to help you and we cant refund you because your booking is non refundable even if we paid a high price for what we saw in the pictures but didnt find in reality even when we talked with the manager she said maybe the description of the appartment on booking com is a little misleading To put it in one sentence our holiday was ruined by a disgrace of a so called appartment and the unhelpful poker faced staff

Location is fantastic All the furnishings were classic and matching the hotel architecture Room was very spacious and dual balconies were wonderful in the Michael Douglas room There are opportunities for improvement but the value was great so I would consider staying there again

Staff can up their game Made service didn t come one day and told the management staff Came back later and still wasn t clean since their records incorrectly indicated it wasn t clean without verifying Then the made came and confirmed but then left our room unlocked and walked away Asked for extra pillows and got one Waited for five minutes for two desk attendees to help with siteseeing information when we were trying to check out to catch a plane The smoke is really an issue if you don t smoke The lounge is in the middle of the hotel and that is the smoking section so the whole hotel smells smokey

Location

Un friendly staff

good location very cooperative staff

Location

No coffee and tea in room