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About Your Stay
Guest Reviews
My wife s 60th birthday room decorated with confetti cakes etc
Was some rubbish noted under chair from previous guest but staff were really apologetic and dealt with house keeping appropriately
Lovely hotel and great to get free ferry Friendly staff and lovely big room with great view Check in was quick and professional I would return Good value for money Really lovely outside terrace and great playground very close
Breakfast looked delicious and had loads of choice but cooked breakfast was all cold and served on cold plates Easily avoidable mistake which ruined it Tried to charge me over 11 to make two quick phone calls to my husband who was lost having been redirected to a different car park as hotel one full and had my phone with him by mistake That was very disappointing and ridiculously priced They took it off the bill but to try and charge that amount seemed very unfair
I ve been robbed in my room while I was sleeping Worst experience ever The staff didn t care
Breakfast always has a great choice Hotel has a great location on the bank of the Thames
Radiator in our room was noisy and could not be turned off
Nothing
Birthday tray was organized Wasn t ready and I had to call from the room to ask where it arrived 4hours late The restaurant was booked for outside to enjoy the views couldn t have the table booked as the hotel had booked a private function If i had know I would have gone somewhere else No water available Paid for breakfast for my wife and they were supposed to pass the ticket under the door This never happened so my wife never got breakfast which was paid for Spent 15minutes calling reception until someone answered to complain that we could not sleep as the music from the function was vibrating through the room
Location was good Elevators were a little small
No bath slip pad for our friends room We had one Staff at the tour information need more training for visitors
I am happy
Nothing
The room cleanliness design Most especially the bed design Breakfast is very good
Having to walk long distance from Gaasperlas station to the hotel THE HOTEL CAN IMPROVE MORE ON THE SITTING AROUND THE RIVERSIDE VIEW
location and very helpful staff
Lovely modern hotel in a beautiful location Restaurant and bar great too A very relaxing stay