Vienna Hotel

Confusion over available dinner menu in garden and then our order was lost Very long wait and we were left feeling embarrassed as others received their meal and we were pretty much ignored There seemed to be a grumpy approach from the woman and a fantastic approach from the man Left a bad taste in our mouth as this was our last evening in Vienna

Service in the restaurant was excellent as was the buffet breakfast itself Very nice polite and friendly staff Nice lobby with a very nice bar and staff

My only complaint is the pay wifi Wifi service should be free especially at the prices charged by this hotel The bathroom was clean and spacious but offered almost no protection from water leaking from the shower making the floor a swimming pool each time Why cant hotels just get this one thing right

Room exeptioal

Paying for parking Internet not automatically free in the evening we were asked to move to another part of the lobby No background music in bar area

The staff are very helpful and always ready to correct any problems

Location is perfect for getting to and from the city The hotel is easily accessible to public transport

The room was comfortable

You have to pay to watch TV You have to pay to have WiFi You have too many hidden costs and the location is quite a way from main attractions

The professionalism and friendliness of all the staff The quality of the breakfast

Disappointed by the Restaurant dinner and quality of the wine

Very nice hotel good location for access to transport

No tea and coffee in the room and no free wi fi in the room Hard to believe that some hotels are still trying to charge 40 for wi fi access in the room

location very near the station

Super friendly staff upon arrival Nice lobby and bar

The halls and main rooms look very dated The rooms are nice once you get inside but you feel like you re in an old dorm and not the Renaissance as you re getting from the lobby to your room