MS Hotel

Where it was situated was all there was to like

Our room was the same size as a closet we had to share a bathroom between 2 rooms there was no picture of room we got on the website we were on the 3rd floor and the lift was broke our bed was a broken mattress sitting on 2 big cushions no curtains on the window

Nothing

The rooms were tired and very uncomfortable The first room the toilet seat was not even attached The 2nd room the TV remote did not work and the TV was on the wall to the side of the bed so you could not even see it

Booked on line and arrived to find had to pay additional 150 for my wife as I had a single room with shared bathing facilities which was unclear from my original booking I was very disappointed as I had been a previous customer with my wife and never had this problem before

The fact I was told given my booking there was no more rooms then suddenly pay extra 150 and one was found The whole experience left me feeling mislead and ripped off I will not recommend or return as a customer

All the staff were polite helpful professional and friendly The room was a single room but spacious enough for one person

Unfortunately my room backed onto the lift shaft The lift was in use most of the night and was extremely noisy I slept VERY little during the two nights I stayed at this hotel

Great location plus I was lucky to get a spacious room on the first floor The night concierge is very kind unlike his other colleagues unfortunately

Not cleaned well burned through holes in bed covered with a pillow the tv remote control was covered in stains and dirt I accidently got some crumbles on the floor next to bed on my first night and throughout 5 nights of my stay they didn t get cleaned vacuumed away imagine what else is on that carpet from previous guests

Location is excellent

Beds were not very comfortable nor the layout of the room

Great service very clean great location just a few steps from Victoria Station The wifi worked perfectly and the mini bar was a good bonus The shower and toilets are modern and well equipped including soft towels

The beds could be more comfortable you could feel the springs in them

good location

This is not value for money Much too pricy compared to what you get

Location

Room was covered in damp missing wallpaper lift out of use with dangerous narrow stairwells to top floor Missing air vent No cold water in the room as both taps on sink were hot Filthy bath Rude staff

Handy location

The bed was awful the most uncortable thing I ve ever slept it The bathroom didn t have a lightbulb I asked to have it changed three times and still wasn t done