Art Hotel

They had welcome drink always which is water with lemon mint and orange It really made us relax and saved money to purchase stilled water always The room was cozy and the location was also nice if you prefer staying a bit far away from the city noise

The location is pretty quiet and relaxing but no place to eat out nearby this hotel Once you get tired from walking the city and come back to the hotel to rest your feet it might be the only choice to eat at hotel Hotel meal was still ok slightly expensive but the service was pretty nice

The staff was mostly kind and helpful breakfast was great

Small room bad ventilation in bathroom it stays steamy long after the shower

There is no bathrobes in the room

fantastic location exceptional service from all staff even received bottle of bubbly and chocolates for my birthday lovely gesture

nothing

Bed was extra comfy and the staff were very friendly

Breakfast was fabulous and varied and served in a nice space The bedroom was spacious clean and quite The spa and common spaces were good as well as having free iced tea water and some coffee for the costumers close to the reception at the bar The location is exceptional in front of a very popular cocktail place and right in the Navigli the best area in Milano to hang out

The employee that did our check in was rude he didn t seemed welcoming at all and didn t replied our questions which is a shame seeing the rest of the team all of them pretty helpful and lovely On top of that he never offered us the welcome drink we were supposed to have according to the booking reservation We missed some clean towels the second day although we did leave the dirty ones on the floor The smell of humidity and the lack of ventilation were a bit too present It would be lovely to have more light warmer as well

very good location would definitely recommend this hotel based on that

Hotel didn t offer much more than a good location Stay was overall fine only pretty noisy in terms of hearing the cleaning staff and guests in the rooms around you

Perfect

It was close to the centre of the city and had a lovely bar and restaurant The rooms were very clean and comfortable

They double booked my room and then one of the girls at reception told me that I had been upgraded Which was completely untrue as we had booked the luxury quadruple room and what we received upon arrival was a junior suite with a double bed and a SINGLE FOLD OUT BED I was very annoyed at being lied to upon my arrival I complained at the front desk and they were not apologetic at all and could only get me into my originally booked room the next afternoon Not only that they rushed us out of the wrong room the next morning for another guest It wasn t a very good first impression of the hotel at all I felt completely unimportant to them as I had arrived with two friends a couple and I was expected to sleep in their room on a fold out bed I didn t pay all that money for that Not sure if I would stay again as there was no sense of urgency about it all It didn t seem like a big deal to them There was also two mice in the restaurant during lunch and dinner on my second night My roommate couldn t bring herself to eat down there again Not great

The hotel stole 200euros from my account They told me it was to check the validity of the credit card but still refuse to reimburse me after one month even if the rooms have been paid