Palace Hotel

The caf and reception area and the complimentary apples

Nothing

The location and the hotel bars

The bedroom was too small for deluxe room

Location is great Carvery and Grill is excellent

Executive room had no air conditioning lower grade rooms did so what is the extra cost for Location of executive rooms would be expected to be in the best places in the hotel not next to constantly humming generators outside the room The WiFi access was non existent in my travelling companion s room and only available in my room occasionally very poor around the rest of the hotel had to leave the hotel to pick up emails to check on business appointments Executive bathroom had old bath with a shower over it in urgent need of refurbishment Maintenance took over an hour to attend to TV problem at 22 00

I specifically requested a non Main Street facing room yet was allocated room 155 which is so noisy it is akin to sleeping outside in the street I had two nights very bad and constantly broken sleep In my opinion this hotel should not even charge for this room as it is unfit for purpose as I doubt anybody could get a good nights sleep given how noisy this room is

Very convenient for our theatre

We were upgraded to a better room free of charge

The room was great no problems The doorman was ever helpful for bus info The location is the best bus door to door to Royal Albert Hall for proms Hotel was within easy walking distance of Tate Modern the Mall galleries National Gallery

The carvery dinner was not great The dinning room for breakfast was too large busy I preferred the other smaller restaurant where we had breakfast on the second and third morning

I was delighted with my stay at Strand Palace and hope to return As a solo female traveller I was concerned with safety I found the location of the hotel to be very conducive to popping out and about both in daytime and night I was able to go to theaters at night stroll back The room had been described as cosy when I booked so I was expecting very small but it was a perfect size really quite spacious for 1 The bathroom was a pleasant surprise too The staff were very helpful I also liked the fact that I was in a room on the first floor I felt that was sensitive to my single female traveller status and helped to make me feel safe This was an important trip to me my first alone in an hotel in a major city I hope to come back

Everything was great A small fridge in the room might have been nice but wasn t really missed as the hotel is so close to a Tesco quick shop and the Marks and Spencer food shop in Covent Garden so that just feels a bit picky

Location and staff

No air con Small room Food dull and expensive

The room was clean the staff friendly We didn t have breakfast there so I can t comment on the food The location is very central and convenient

The location was excellent

The rooms were far to small for the price that was paid and they were not very clean The view out of the window was poor