Palace Hotel

Loved The Gin Palace

The room LG1 was a basement room below street level next to the Hotel ventilation which was noisy at night Not worth paying 140 Euros per night for such an accomodation

The location

The staff were not helpful upon arrival when my 22 year old son and I arrived to find we were sharing a small bed together after booking online I realise this might have been my fault although I thought I had booked 2 X single beds They were not helpful in resolving this smoothly and quickly instead focast on charging an extra 40 to 60 GBP We were not impressed and in my 15 years of travel have never experienced this Normally if there are issues on arrival the staff are more than happy to accomodate and move people to assist with their requests This was certainly not the case

I liked the location it was walking distance or a short Taxi ride to everything we wanted to see in London

The smell fragrance when you walked in every day was awful the lifts were not all working and were being worked on and slow The room was tiny and the construction scaffolding banging outside my room off putting The food in the restaurant was the worste we had in all of the UK And no ice makers on any floor but the first w broken lifts made ice hard to get each day Charging for the ice and having a machine that only would take OLD coins non of which I had made it impossible to get any

Location was fantastic near to tube so easy access the central London Room was small but ok for what we needed Breakfast service quality was fantastic

Cleanliness of the room could ve been better Standards not reflected in price Definitely felt only paying for location Layout of room was a little awkward due to compact size but didn t stay in the room long so not massive negative

The staff were incredibly professional and helpful and the rooms were lovely

Very friendly and helpful staff Beautiful hotel lovely comfortable rooms excellent food with a good variety brilliant location as it was central and easy access to everything and a great bar Fantastic stay overall And we were able to leave our luggage on the date of leaving free of charge for a few hours while exploring the City before our journey back home

The only faults I could find with the hotel are the windows being locked in the rooms which made it difficult to get fresh air And the bath tubs were too small I m only 5 ft 4 and I couldn t fit Which was a shame as I wanted to relax from the long journey and before going out for the night Just to note my boyfriend and I were woken up the morning by a cleaner coming in the room without knocking She soon realised we were still in there and left so make sure you leave a don t disturb sign on your door

Location for Covent Garden and theatreland Much cheaper than other comparable hotels in vicinity

1 Room seemed soulless 2 Breakfast just OK big queue for it on 2nd morning at 9am and so didn t bother went round corner into Covent Garden for breakfast

The room was great no problems The doorman was ever helpful for bus info The location is the best bus door to door to Royal Albert Hall for proms Hotel was within easy walking distance of Tate Modern the Mall galleries National Gallery

The carvery dinner was not great The dinning room for breakfast was too large busy I preferred the other smaller restaurant where we had breakfast on the second and third morning

Although my room was described as cosy single it was extremely spacious and more than adequate for my needs Staff were friendly and courteous and very helpful