Hotel Vienna

Great breakfast close to Prater park close to the Danube and St Stephan Cathedral

Bigger room

great breakfast

Construction next to the hotel

i arrived at the hotel in the evening I was the only person at reception and was not acknowledged by the receptionist who was too busy tending to some papers She knew I was there but left me waiting that s fine I know people are busy sometimes but an acknowledgement to say she would be with me in a moment would have been appreciated Once I was acknowledged and asked for my check in details I did not feel like I was made welcome at all not even a smile if anything I felt like I had done something wrong by even being in the hotel in the first place such was the sour look on the face of the receptionist Having been to my room I tried to use the safe but could not unlock it On the way out of the hotel I asked the same receptionist if someone could take a look at the safe for me as I could not open it Again I received a sour look and some muttering I didn t understand as I do not speak Austrian I told her not to worry about it and I will ask the night porter upon my return who I would like to add was a delight and very nice man what I am used to in hotels the complete opposite of the person I am complaining about Maybe she was having a bad day who knows still unacceptable as this is the hospitality industry and I have paid good money for this experience

It was close the centre using the tube

It doesn t look as impressive as some of the pictures and there is no air conditioning only bedside fans It could do with a refurb as it is very old fashioned

bathroom bed breakfast

wifi parking

Close to major transport links Beautiful interior

Staff not that friendly or helpful Surrounding areas not that great

Location was good for railway station Prater amusement park 10min walk Wifi very fast Breakfast buffet all you can eat Bed very comfortable and strong shower

No air con which made the room very stuffy and hard to sleep Not the nicest area to walk around Noisy people next door Staff not overly welcoming

Great access to the metro good location the gentelman in reception which i cant remember his name but i guess his name started with W was very nice and helpfull with all the requirements bed was really comfortable Room was spacious Ive been compensated for the problem with my room with breakfast which was fair and thank again to the gentelmen in reception

The old lady in reception was not helpfull any question she was giving a bad look I asked for the key to the safe as there was a minir problem with safe in the room and she said i dont have it while it was behinde her just next to her computer as like an hour later the nice gentleman handed the keys from there asked for directions from her she said i dont know she didnt offer any welcome drink at all i needed to talk to a manager regarding my booking as i booked a room with a bath tub but she gave us a normal room and when i asked why she said i dont know and i said i need to talk to the manager she said he went for hunting and will not be here till monday afternoon i said call him she said i cant reach him to be honest she should not work in reception Once i came back to hotel and my room was not lucked there is not a card lock system s still old fashion keys i asked her she said its imposible Tea and coffe in the room was only for first day the rest of you stay you need to buy it Pillows were too soft like a layer of paper sheets u need to fold it few times to make it like a normal small plane pillows

Altogether very good nice room and very clean

Nothing