Y Hotel

We received a very warm welcome on arrival this continued throughout our stay Lovely room with great facilities It made my wife s birthday even more special thank you

Perfect location perfect staff perfect experience

ambience

Excellent service very attentive staff

the location

The hotel limo I pre booked to pick me up from the airport did not turn up the shower got jammed and almost flooded the bathroom some of the foreign staff were clueless just one staff on duty at reception who never answers the phone unacceptable when there s an emergency such as bathroom flooding

Excellent staff very polite and helpful Good room bit on the small side but OK for London Great nights sleep Good value for money

Large old stain on bed quilt which was dealt with efficiently

Staff super friendly and helpful Great food and cocktails

Nothing

The SPA area is truly satisfying nd was my favourite part of the hotel stay It offers a decent size illuminated swimming pool 1 2mt deep throughout a sauna chromotherapy shower truly minty steam room an aromatherapy room with very heated tiled seating and no steam but not as hot as the sauna fairy lights and a very spacious seating area and last but not least a powerful jet Jacuzzi All very clean and well decorated and maintained I left feeling truly relaxed and my shoulders have never felt looser Must visit There are reasonably priced treatments on offer in the beauty parlour situated next to the Spa to be booked in advance offering from massages and facials to waxing Lockers are available The restaurants are accessible through an exit that fronts a very beautiful historical part of London an authentic portion of Roman wall which can be seen at the back of the parking bay next to the reception The hotel offers to store your luggage on the check out day so that you can spend one last day visiting the local area without carrying bags everywhere Just ask the Concierge The room was clean and the bathroom marble tiled and spotless Room service is not too expensive and the vegetables were cooked to perfection

Very minor details The water in the Jacuzzi was very highly chlorinated and irritating to breathe after a while

Location close to Tower of London

A bit more traditional than I would probably go for normally

Small Cosy hotel with friendly staff and great location Delicious breakfast in our room and grateful for late checkout time of 12pm

In our room 306 there were stains on the carpet and the curtain was stained and ripped It felt a little tired but nothing a bit of paint and stain removal curtain mending couldn t solve

Spa

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