Royal

Excellent location friendly staff

Room is bit old and small

Nothing to write home about this is the worst vualue for money ever

We got a room with no door to the toilet and we are 2 friends traveling together They moved as after awful night to another room with the worst shower ever water was either ice or hell nothing in the middle

Spacious room

Location

Location and some of the staff were very friendly

The housekeeping who cleaning the rooms are not to the expected standard Really they need improvement

Location and rooftop bar

Very dark corridors

The location was great close to embankment tube station and walkable to Hyde park

On checking in I told the receptionist it was our wedding anniversary so he said he d send up a complimentary bottle of prosseco which didn t arrive Also the bar staff were very slow and a bit rude and the food wasn t worth the price It s billed as a 5 star hotel but it doesn t live up to it

The location is safe and clean

New staff need training and guidance in breakfast restaurant Poor to see a member of staff load a bowl with muesli spill a lot on the table and floor and walk back to the kitchen without cleaning up the mess Cooked breakfast was too cold

Very strong unpleasant smell

They charged mini bar even if I paid what I used and they charged what I did not use This is not good