Grand Hotel

Location location location

It s a hotel for big group tourists Check in was quite nightmare because it s almost always busy Not enough porters to help with luggage They are not really helpful although they re not rude at all but really lack of genuine good service

Location staff and the restaurant

Room design it was not bad but didn t see any practicality with having slide doors between wash basin and bed

Not to much to love about this hotel but if i forced to pick one thing it will be the spa

We came to the hotel at 22 00 and we were noted that our room was flooded so we will need to stay in other hotel near by It was late and we were tired from the flight They told us that we would stay at the other hotel for one night Taking to consideration that we came only for four nights we were angry asked for some compensation for that night We and up gatting a free breakfast that was worth nothing We had to wait for 20 min to get the aggs The hotel is like a maze slow elevators and lots of other thing that want down south Don t risk it go to other hotel

Wi Fi in the room was quite slow

Great location with easy access to everything we needed wanted Maintained well by daily housekeeping staff

The pillows were very uncomfortable and made it hard to get a good night s sleep

Extremely professional staff and extremely helpfull

Nothing

Decent location and a nice foyer and bar restaurant area Staff were friendly

Besides the foyer and restaurant areas the balance of this hotel looks like a construction site It was cheaply renovated in the area that I stayed with incredibly dark hallways giving one the impression that it wasn t clean The stairs are a nightmare as I got lost in them a rabbit warren and lifts quite slow The rooms were fine but the air conditioning system is noisy and there is no way of turning it off or adjusting it I switched rooms because my bar fridge wasn t working

The negative experience overshadowed anything positive

The hotel had card issue from the moment we arrived and they were only resolved after 3 weeks They never replied to our emails not confirmed anything Terrible customer experience I can not believe we were treated this way and will not be staying here again

Modern and sleek

Not a lot of leg room but then it s Amsterdam

Fantastic staff

Lighting levels in room too dim