The Lodge

The room was ready early Wonderful reception staff who were helpful It was my 50th snd they had put a lovely bottle of wine and a hand written card with a thoughtful message Very much appreciated

Underground was close Nice staff 100 professional Breakfast in room for free Free parking

Not a big deal but we got different breakfast than ordered

The staff went over and above and made are stay that much better

The late checkout was good

The breakfast staff were quite surly when asked for items that had run out and a request for fresh coffee was met with great reluctance We travelled with 2 suitcases and assorted backpacks all of which had to go on the floor When both suitcases were open there was no room to move

A very comfortable and pleasant hotel The staff were extremely helpful and polite The hotel was far beyond our expectations Very clean modern and comfortable Would have no hesitation in recommending this hotel

Clean and comfortable room Quiet Room 7 Staff very friendly and helpful Great location for Putney and Wandsworth and rail services into central London Great bus service outside hotel Lots of places to eat nearby

Limited bar menu for light but hot food ie pasta dishes

I liked the 24 hour reception and staff went above and beyond expectations on arrival to make our stay fantastic

My parents room unfortunately had neighbors who argued and threatened one another all night however their complaint was taken very seriously and a free breakfast was offered which was excellent customer service

Location and staff great

Hotel was still undergoing refurbishment First room we were shown still had plastic on floor outside room and communal rooms contained materials Also room only had 2 beds despite asking for 3 We were moved to a room at top of hotel which was better apart from the shower

Perfect location for a weekend break to London without having to stay in central London Parking onsite is a definite bonus

Everything

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