Hotel Royal

Nice Service at the reception Lovely restaraunts and food great location

The location of the hotel couldn t be better It was very easy to communicate with the staff even before our arrival

One of the facilities listed was Airport shuttle which we understood to be mean the existence of a hotel shuttle bus service that included the Hotel Royal as one of its stops and this was one of the reasons for choosing the hotel It turned out there was no bus shuttle and the facility only meant a taxi could be ordered through the hotel In the end we used public transport and had no problem in getting to the hotel but I feel the information given in the description was misleading The restaurant was on the pricey side

Location of the hotel

Breakfast wasnt so enough

Location was superb Adel Maknoun from the reception was very friendly and professional

Reservation was confirmed as a smoking room But hotel doesn t have smoking rooms Room furniture was poor and very old Roof garden bar was below expectations Breakfast was terrible Hotel is more of a 3 stars

Staff were friendly and helpful chocolates on the pillow every day Excellent central location within easy walk of many sights e g Spanish riding school

Pillows were very odd and flat but not a big deal No kettle in rooms but this is typical of all Vienna hotels

Coffee tea facility in room

For a reservation of 450 euros I was first charged 2530 euros I had to contact them they corrected and apologized to me and after my stay I was charged twice 450 euros I had to contact them they corrected and apologized to me but it was not easy for me to deal with this situation twice

Excellent location right next to Stefansdom but quiet Very comfortable

Even though I payed bigger price for free cancellation the hotel charged my credit card one week before even the free cancellation period ended The hotel staff explained that the sum was blocked to guarantee the room availability Then without informing on check in they blocked another 30 Euro At check in I tried to pay for the entire stay but I was told that the room was paid So at check out I lost a lot of time into clarifying all this Moreover the payment system showed a different amount than what I should have payed for So I almost lost my airport bus having to run to Schwedenplatz to catch it I think the hotel shoul clarify their pre payment funds blockage system with Booking com since it appeared to me that I can pay upon arrival with no charges beforehand It s ok to take deposits from credit cards but the Booking com reservation should state so to the clients

Room

Unbeatable location Friendly and helpful concierge

Poor wifi connection in rooms