Plaza

good location and easy to access most sight seeing

corner room no view at all

Excellent helpful staff in every department Very good range of choices at breakfast Very convenient location

The threshold on the bathroom door was lethal Elderly or frail guests could well have a nasty accident especially at night

Modern rooms Nice amenities Good location right in front of tube and 5 minutes walk from Westminster bridge London Eye Nice area lots of dining options within 1 10 minutes walk Completely safe Good breakfast choice in a rich buffet Good Wifi all over the premises

Our 2 rooms were not well lit and directly faced other rooms opposite in an open space in the middle of the hotel above the breakfast lounge Ask for rooms above 3rd floor if possible Because of high season breakfast lounge worked on overbooking so they improvised alternatives in adjacent restaurant or in a large conference room unfortunately in the alternative locations some menu items were missing and in all breakfast locations they were very slow to refill empty bowls or simply said they were out of that menu item or dish

The bed was comfortable It was very clean The breakfast was excellent

The pillows were lumpy The fish and chips were not as good as I expected them to be

The location was excellent it was so easy to get around on buses taxis or walking

Great location close to city center and Victoria underground station Very comfortable bed and good breakfast Wi fi is available and free of charge Pleasant helpful staff

It was cold in the room especially in the bathroom and the aircon did not help Had some problems with electricity but hotel staff helped quickly

The location was perfect for our visit to London right in the heart of it all The staff were more than helpful and friendly and the hotel itself was 5 star We enjoyed the Christmas atmosphere and the spa facilities

The only negative was that it took us a while to find the hotel car park and took around 10 minutes or more to walk back to hotel but suppose you have to expect that in London Will be getting the train next time

staff very friendly and helpful nice clean linen and towels

Very dusty under beds didn t going looking underneath you could see under as had raised base on bed crumbs on floor friends from previous guests Tea could have been hotter at breakfast but we got a fresh pot once we had asked the waiter the first one came from the end of a large pot of tea Also tables in restaurant very low felt crouched over when eating and I am not very tall

Nice spacious rooms and bathroom with good in service rooms

Staff not as helpful as other hotels in London we have stayed with and felt it was slightly over priced but none the less a lovely hotel

Airconditioning was very bad and it was 35 degrees outside They also dont have a concierge