Crown Hotel

Lovely building very comfortable and clean room great breakfast

suggestion why not offer a shuttle service to Kilberrn underground station for that is the only fault with the hotel is that its a good mile away from nearest station

Comfy bed

No bath robe

The bed was very comfortable The swimming pool had long hours 7 AM to 10 PM was heated and was a great way to start the day There were many good restaurants within walking distance and although the walk to the Underground was several blocks it was pleasant and we could very easily have hopped on one of the frequent busses had the weather been bad

It would have been good if the email confirmation had indicated the closest Underground stop with instructions from there very easy since you just walk straight down the same road We did not have WiFi or phone when we were trying to figure out how to get there from Heathrow We asked at the Underground They directed us to switch at West Hampstead to a National Line train That worked but we had to walk between the Underground and other train before boarding then wait again over 10 minutes so it would have been much better to do as the hotel instructed us use the Kilburn Underground station and one of the frequent busses if desired We had the address from the confirmation email but no note of the Underground stop We had no phone available either

The availability of staff at reception From my point of view availability over the avarage for as is normally in England In the UK the behavior is for us normaally just sufficient The room big enough for a family with one child The transport to the center as easy For eating out is pretty close Transportation to the center quite easy with bus not less than 30 minutes with metro not really close it is much more fast

The rooms and no only have a smell that smells of disinfectant That s fine but only in U K and India is that we it bother For the one offering the Hotel we believe that the price paid was too high In cities such as Milan Barcelona Dubai Munich Lisbon and Amsterdam similar structures It is often more cheaper Bother much because you pay so much and is not included breakfast

Lovely staff great management facilities great and felt like I was abroad a proper break

Very comfortable beds more spacious than many hotel rooms Handy for Wembley stadium only 15 mins walk from nearest tube station

The area was quite run down but lots of restaurants and takeaways nearby

Lovely hotel with nice food Very reasonably priced

Horrific staff that are rude don t tell you anything you need to know everything you do ask them seemed like you was putting them out and looked at you like you had two heads they look miserable as sin and don t smile charged my card without my authorisation and the room was freezing and no means to warm it up

Nice large room Bar allowed children

No Clock in room Window looked out onto a brick wall

Comfort and cleanliness

Staff not very friendly only a few were Breakfast disappointing for the price

Comfy bed

No plug sockets by bed