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About Your Stay
Guest Reviews
Excellent friendly helpful staff Great location for walks into the old town and to major attractions
Hotel was beautiful and the service we received was excellent
Pricing for extras could have been clearer didn t know cost of mini bar or laundry service until we checked out We should have called to check however it would be good if there was a detailed price list on arrival
lot of automation in the room plus the room is very well desgined meaning that there is space to actually move around in the room which is really very good
There was water clogging in one of the wash basins and the tea coffee creamer sachets needed replenishment which we had to remind room service about the same
The room was great nice view everything was good
Room carpet was not very clean on check in day very little choice in the lounge
Lack of large size soap in bathroom
Just a super first class hotel Restaurants excellent
Food in the restaurant was spectacular service could not be faulted
Nothing
Everything
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The staff and facilities were brilliant nothing was too difficult Thank you to the amazing team at Okura
It has been awhile since I stayed at this hotel It still has the same good qualities I remember from the many previous visits with improvements It felt like coming home Staff is very helpful And the location is superb
I was not impressed with the new Ciel Blu bar Too impersonal and stark