Hotel Vienna

Lovely hotel couldn t do enough for us

A little way out from the centre but walkable and with a tram close by

Close to major transport links Beautiful interior

Staff not that friendly or helpful Surrounding areas not that great

Nice quiet hotel adjacent to praterstern so it is very easily accessible which is very nice The hotel is decorated beautifully like a museum Nice atmosphere

The bathroom and shower concelt is quite strange if you travel as a couple or family bc theur walls are trabsparent so no privacy

There is no ventilation and aircondition but you can open window

bathroom bed breakfast

wifi parking

i arrived at the hotel in the evening I was the only person at reception and was not acknowledged by the receptionist who was too busy tending to some papers She knew I was there but left me waiting that s fine I know people are busy sometimes but an acknowledgement to say she would be with me in a moment would have been appreciated Once I was acknowledged and asked for my check in details I did not feel like I was made welcome at all not even a smile if anything I felt like I had done something wrong by even being in the hotel in the first place such was the sour look on the face of the receptionist Having been to my room I tried to use the safe but could not unlock it On the way out of the hotel I asked the same receptionist if someone could take a look at the safe for me as I could not open it Again I received a sour look and some muttering I didn t understand as I do not speak Austrian I told her not to worry about it and I will ask the night porter upon my return who I would like to add was a delight and very nice man what I am used to in hotels the complete opposite of the person I am complaining about Maybe she was having a bad day who knows still unacceptable as this is the hospitality industry and I have paid good money for this experience

Modern flair awesome shower

No AC no ceiling fan miserable on hot days tiny portable fan only Poor location Grumpy front desk attendant

Friendly helpful staff

Good Location 10 min to the train station and central metro tram busses airport connection Hotel Vienna is old and rooms are spacious with big windows and proper heating sistem The Old staff is very welcoming and informative generally friendly

Hotel Vienna is overall supposed to be Viennese semi luxury but actually it is totally outdated with some 90 s updates which makes it even worst in terms of deco style and appearance The corridors are with heavy old carpets and smell although there is no smoking looks like no one follows the rules even the staff Only 1 small lift for cutest and staff which is slow and smells all the time The rooms are not as spacious as it looks on the photos advertised they have used the usual advertisements tricks The coffe and Tea advertised as complimentary are just one off after that if you whant to have every day you need to pay for it There is a coffeemaker and a kettle too The mini bar is totally overpriced The cleaning services are daily but if you whant your bedding and towering change you need to ask for it The heating is very hot you need to adgest it yourself or ask receptionist they are no guides for it There are no wardrobes but more like a small box with few hangers 1 chair and 1 small stool in luxury double room which we had The bathroom has no air conditioner and the baths are outdated with shower facing the wrong way The hairdryer is from the 80 s and makes such a nose that is scary to use The rooms are with thin wals and you can prakticly hear everything in your naibour rooms if you are lucky and get a room next to the flying stewards you will get lots of different noises all night long TV is smal and programs only local not even an international news channels Internet if working most of the time but kind of slow practically not for business use We spend 10 days over Christmas and New Year and expected a bit more from the food menu since it was a festive season unfortunately the breakfast was the same and overpriced and lunch diner was not worth it

The staff were very friendly and helpful The location was very good just 5 min walk to the underground which takes you to the centre of Vienna in about 10 mins Found a couple of nice place to eat withing walking distance of the hotel Room was very comfortable seating area in the junior suite meant that we had somewhere to relax after a long day being tourists Bathroom and shower were immaculately clean Didn t use the breakfast facilities or the bar area so can t comment on them

Tea and coffee facilities in room were quite expensive 1 euro per teabag or nespresso capsule However this was avoided by taking our own tea and coffee