Hotel Imperial

Everything was perfect except the items on the right I can suggest the hotel by all means

Size of bath room in a De Luxe room did not exceed 35 sqft Internet did not work properly You need to be a computer guru to get it going

The hotel is simply magnificent grand and impressive but at the same time cozy and welcoming My room had a very comfortable bed and was very silent qualities I greatly appreciate The concierge Orlando has been extremely kind and helpful with all my requests

Lovely treat at the end of our walking holiday in the Alps Very friendly and welcoming reception staff Beautiful bedroom stunning bathroom and ultra comfortable bed Nice touches like fruit in the room and fresh water and chocolates at turn down time

We decided to treat ourselves and have breakfast at the hotel even though it is not cheap we though it would make a perfect end to our holidays However the cafe let the hotel down We ordered coffee and it only arrived after a reminder Husband ordered an omelette and I the fruit salad we had expected to eat together but the omelette came first and husband had all but finished it before my fruit arrived This should not happen it can t be too difficult to get the two items ready at the same time Service seems chaotic but I can t understand why it should be so in a 5 hotel

This is a magical place If you want to treat yourself to something truly special go for it Friendly staff exceptional location and truly palace like interior Europe at its best

Location concierge staff

Shower did not work no response from staff to repair Food NOT 5 star Hard to get any food reservations in hotel

Friendly and helpful service

Everything I didn t want to leave

amazing interior excellent service comfortable

Room service very overpriced eg fruit salad 20 excl service fees

Comfort in the rooms and bad Molton Brown in the bathroom breakfast and amenities perfect

Not proper window and lightening in the room A bit darker than expected for the comfort and price paid

Courteous professional knowledgeable staff