Pillar Hotel

The stuff was friendly and helpful I had a very comfortable stay and slept extremely well If the location suits you not central of course but not too far from Hendon Central Station either it s really a nice place to stay

Unfortunately no bar or restaurant Very good breakfast though

The hotel is great location is little far from the city breakfast is very good and it s kosher The room we got was good but was outside from the hotel himself little disappointing but overall was good place to stay Price are little too high

The hotel was very gothic in style and was full of character and history The room was very clean and airy and had a really comfy bed and plenty of wardrobe space The hotel although very accessible to the ever busy A406 was very quiet and had plenty of parking

The male concierge working on reception when I checked out at 9am was very off hand and explained that he was about to leave when I arrived in reception as if I was an inconvenience It was raining outside and I had a heavy bag to carry up the steps to the car park there was no offer of any help he just watched me struggle Its a shame as it put a downer on what was otherwise a very pleasant stay

There was plenty of parking on site Location is easily accessible via road and public transport

Check in was quite poor I modified my booking via Bookings com at least 3 months prior to arrival however the hotel had no record of these changes This is the second time that I have stayed at the Pillar Hotel and the reception staff tried to indicate that the previous booking from 2014 was the same as the 2016 booking which wasn t even in the same name It took far too long for reception to sort out whatever needed to be sorted out at their end before providing the room key Also as with the previous booking we had to ask to change rooms after only a few days The rooms don t appear to be maintained as expected as the bathroom tiles were cracked and the floor moved thus creating a health problem as you could not step out of the shower with bare feet We were offered the room next door which had the same issue although to a lesser extent The room that we moved to did not have a working safe and maintenance was not available until the next day Every morning we had to call reception for amenities whether it be towels toilet paper tissues etc as housekeeping didn t replace these as expected Also every day the shower mat was placed inside the wet shower making it sopping wet and unusable There was no business centre with a computer and printing facility that could be used by guests and the staff were very inquisitive as to why such services were needed which frankly is none of their business They tried to assist in locating an internet cafe but where they sent me did not exist As one of the few decent hotels in the area it would be expected that a corner of the hotel should be converted into a business centre to allow guests to have access to necessary services that cannot be accessed via tablets

Staff was extra helpful Quiet comfortable boutique hotel

Comfy beds Very efficient staff and obliging at the reception Breakfast was excellent and everything was very fresh Parking on site

No complaints

Lovely lady on reception who was very helpful Room was spotless and located about 10min walk from the tube station in a lovely quiet area

Very friendly and helpful staff

No room service not nice for bussiness people I mean after a meeting or a long day all u need is relax and order a meal of the day

The doors between the rooms should be more insulated