The Gardens

Friendly staff make sure you re happy Comfortable quiet room Excellent restaurant Great location

There wasn t a thing we didn t like

Excellent staff though out Very professional service with great attention to detail The Manager and all the staff signed a Card wishing my wife a SPECIAL BIRTHDAY and there were cakes waiting in our room when we returned from the Theatre Lovely touch well done

Our stay was too short Nothing to complain about

Classic single room Single bed would have been better The double bed took up too much room in a somewhat limited space Next doors chatter and movement could clearly be heard

The bed was comfortable and the bathroom was nice

A small fridge in the room would be good

The plants were abundant and well cared for plantwalls and potplants e g palms and zamioculcas plants Attractive dried flower decorations were to be seen in the foyer and public areas This is important for me as I originally picked the red carnation hotels because they won the award for the best flower decorated hotels 20 years ago They then had beautiful big bouquets everywhere The present situation with potplants everywhere is very pleasant Also the cook makes attractive food plates and tasty and good value The looks interior and food in short have improved vastly since I stayed here the last time May 2014

It is not the fault of the staff hiw complicated the telephone situation is in London It is forever changing and the telephone companies have no live people to talk to or ask advice from The staff did their best to sort out outdated Homephonenumbers and mobiles The prefixes are all different phoning to London from abroad compared to phoning inside London Also the staff of the hotel cannot be responsible for lack of public benches I prefer to walk 5 to 10 km at a time rather than tubing or bussing with my oystercard Walking is the thing to do in this gorgeous architecture and gardening London is My favorite town for 50 years And I have known them all for a long time

We were upgraded from a double to a king size room free of charge which was lovely The breakfast in the morning was really nice and all the staff were brilliant Can t fault anything really I enjoyed it so much even got complimentary cookies

Now this would be being picky the only thing I can fault is that the dressing gowns weren t as soft as the towels but I wasn t bothered at all by that

Everything

Excellent location comfortable and clean Helpful staff

London prices

Lovely traditional 18th C property converted to a boutique hotel Common rooms are beautifully decorated and comfortable Staff is pleasant accommodating The restaurant tea room overlooking the gardens is a delight Easy access to Piccadilly tube and many bus lines Virtually next to the British Museum

Rooms are on the smallish side particularly the least expensive Restaurant is good but not great

The position is very good close to the tube museum and oxford st The bar and conservatory is very nice to have a drink or snack

The bedroom was very small with a large king bed with protruding legs which made it difficult to move around the bed and very little room for suitcases After our first night our room was changed and we got a bigger room although it was still small