City Hotel

location

view of the room on a train platform Lack of privacy Purely functional no attention such welcome message free bottle water no Gideon Bible no pen no paper

The rooms

The fact that they took 100 off my card when I checked in which left me with 25 for a days stay and to get food I advised I was there to run the London Marathon and wouldn t be using any extras The 2 different members didn t seem to understand or care When I asked why wasnt I advised instead of them just taking the money the reply was I dont know That 100 was to but food etc before I ran It took 3 days before that money was paid back in my account Robbery

Everything worked as it should everything was as it should be

Nothing But there are better hotels at better locations For a much more money

Good location friendly staff good value

Rooms a bit tired and things not working in room Hard bed and noisy plant equipment outside

Customer service

Upgraded room which was magnificent

Twas nice bloody nice

Being charged a service charge for getting my own drinks from the bar bad form

Location is great for the Tower of London Tower Bridge Borough Market Shard etc

Hotel breakfast would have 23 each can recommend instead C te Brasserie St Katharine Docks less than 10 mins away by the Tower Bridge

Location

Double booked my room whilst I was in it Unruly behaviour in hotel so didn t feel terribly safe Laissez faire attitude if manager and reception Lack lustre 4 not 5

Loved the helpful staff pool facilities and fantastic location

The hotel was lovely but the bathroom in our room was a bit tired and could be updated other than that we loved our stay would definitely book again