Savoy Hotel

nice stuff made a nice impression when we walked in

rooms are not what we payed for I overpayed for what we received very very disappointing

Location A bit of a hike to some areas but very handy for most Lots of restaurants of all types nearby Great lift no Mount Everest style stairs as we ve found elsewhere 24 hour reception desk

A few housekeeping factors not perfect but only a small gripe

Rooms are ok location quite nice too

Airco didn t work windows couldn t open so we definitely didn t get what we paid for which is a good night sleep on a hot summer day The staff was not very helpful and no kind of reimbursement was possible A really bad stay actually

There was no warm water and the airco didnt work at all It was to hot

Cosy rooms

Check in took a very long time

Very clean and cozy room Friendly and helpful receptionist staffs even though some are not so fluent in English but she tried her best to serve and help us with the nearby directions Keep up the good work guys

Staff should handle customer document during checked in time one by one to avoid confusion I travelled with my spouse and my sister decided to stay in different rooms During arrival my sister and I go to the reception counter together just to ask if we can get room next to each other After that the staff took both of our passports to proceed for the documentation at the same time My sister booked room for 4 nights i booked room for 2 nights only As result the staff mistaken which one is us since we had same surname Keep on mistakenly gave me my sister s document credit card receipt to sign and vice versa And later on next day when my spouse and I decided to add on one more night stay the reception staff found out that her colleagues who handle our checked in the previous day had made mistakes by double charged my credit card she reported to her manager and he come to see us and apologize He explain and sort out the issue During our checked out time also the staffs 2 ladies do some mistake at my credit card charged extra charged Lucky my spouse checked one by one the amount stated in the invoice and realized there s a mistake However the staffs had done an excellent job on handling those mistakes And the overcharged amount had been credited back to me on the same day

The Hotel was excellent The facilities were clean Staff very friendly I did read other comments on Tripadvisor that left me feeling that he hotel was going to be a disaster but it wasn t Had no issues at all We even had a balcony

Clean and comfortable hotel with very friendly staff Tram way for getting into main city twenty yards up the road

Ground floor rooms to front can be noisy when people immediately outside your room

Recepcionist helped us with parking space and broght our car on time

be caoutioned when you park the car while they will not bring you the car in the hours you need it ask before send your car to parking

The bed was very comfortable we want to know what the mattress was D Hotel matches the pictures room looked nice

Would have liked the room to be slightly cleaner bedside light switch was dirty Room was smallish but it was nice