Hotel Ambassador

The location is very central breakfast was good and the hotel does have a lot of character and history

From the moment I arrived I felt like the reception staff really didn t care about us Some of them were unhelpful and not very friendly but everyone else at the restaurant and room service were nice Both rooms we had were damp and one of them had a ridiculously tiny bathroom The hotel does have a lot of character however it could do with a good refurbishment The worst part is when the hotel booked us a city tour and we spent 40 minutes outside the hotel waiting for the bus to arrive Turned out that the reception didn t event call the company to check if they were coming to collect us We had to come in every 5 minutes and ask them to follow up The hotel is really beautiful and the location is amazing but I doubt that we will come back again

Beds large comfortable Spacious rooms with good Light high ceilinged room with windows which open fully Friendly helpful staff

Smoking allowed in hotel lounge bar area No tea or coffee facilities in room or late night food provisions ie after 2230 Cost of breakfast 25 Euros good but very expensive

Staff was very friendly and helpful We did not have breakfast at the hotel 25 per person is quite expensive However there is a lovely Konditorei just outside the hotel serving delicious breakfast The location was perfect We stayed there almost two weeks with no complaints except the shower could not keep the temperature constant

See the comment about the shower

the location

the service

Location cleanliness and staff

The room was quite different from the details that appeared in the description in your site furnitures overall look location within the hotel

In the center between St Stephan palace and Stadtoper also between Figlmuller and Cafe Sacher great location always alive Quite high ceiling

Nothing Excellent

The key benefit of this hotel is its location Right at the heart of the old city it is within easy walking distance of most if not all key points of interest and decent restaurants

However it fails to reach 5 star status in almost every other key area Our air conditioning reported to housekeeping within 30 minutes of arrival was still broken 4 days later The restaurant is barely adequate we took dinner once and the charge of Euro 25 per person for a buffet breakfast is laughable when equally good if not better is available at half the price within 5 minutes walk The staff try to be helpful but often provided us inaccurate information The noise from downtown party people at the weekend went on all night and was highly intrusive even on the third floor

Location

Beds were too soft

Location

Poor in every where The room in big but the bath is so small Nothing is 5 stars in the hotel only the location

Great Dinning arear with beautyful Terrassa over looking the square to dine outside and have breakfast Rooms are spacious and in an older vienese style

The whole hotel stinks of smoke since people can smoke in the main bar area which affect all level since the hotel is an open built and the rooms hallway surounds the main large bar and relaxation loppy This is a really bad drawback and it lets the hotel down Its discusting and not the right these days The recepetion area its very dated This could be such a great hotel if it was modernised on a few matters