Hotel Roma

Breakfast was extremely good and the staff were very attentive The hotel is in easy walking distance of the city center and all of its amenities

Air conditioning would be a big improvement as the traffic noise made it difficult to keep the windows open Tea and coffee making facilities somewhere in the hotel outside of breakfast hours would also be a big help

Great location our one night stay was made perfect with the hotel being in such close proximity to the main attractions Was also located close to many good places to eat The room was clean and had a very comfortable bed

The service and the size of the room

Loud noise from sirense at night

Customer service location cleaness breakfast large room professionalism

Unstable Wifi

I was very disappointed with the service at this hotel Internet did not work in my room but when I complained they did not only fix it but insisted on everything being in working order They did not only fail to fix it but insisted that everything was already in working order For the first time I was faced with the complete indifference of the staff

Thank you for the upgrade from triple room to family room The room was big tidy and very comfortable

A lot of chaos in the breakfast room We had to wait 1 hour in the lobby to have breakfast Very small breakfast area for 66 rooms There were a lot of dirty plates cups glasses on the tables There where 2 waitress but it did not helped to fix everything on time because there where not enough clean plates cups and other dishes It seems that reception staff is hiding from their guests they have their small room and they where there all the time We asked for the corkscrew but the receptionist could not find it but we find it in mini bar

Good location close to tram stop and Metro station good sized room clean Staff spoke good English luggage storage

No room service menu in the room the inner garden is not available no hotel bar

The staff was considerate and professional The options at the breakfast buffet were varied and the pastries were excellent

There was a large charge for a second visit to the breakfast This should be made clear at check in it is wrong to assume that is would be evident In the States almost all breakfasts are buffets open to as many visits as desired The eggs were powered the bacon was barely cooked there was no boiling water for tea And there was a two huge TV s in the dining area there was no where to sit without having to be subjected to a TV screen

We got a family room and it was a great size for a family of 2 adults and 2 young kids location is a good 30 minute leisure walk to duomo

I just find the elevators very small only good for 3 4 persons

The room was good clean staff was very pleasant

The bed was too hard for my husband