Seraphine Kensington Olympia

The hotel was easy to get to quit close to the subway Room was small but it was very clean and tidy

Unfortunately they were doing restorations in the hotel so we got a small breakfast in our room and not with a buffet in the dining area If we had known this in advance we would have chosen a room without breakfast so we could go out for breakfast

Clean comfortable room close to station

typical breakfast english breakfast was missing

excellent location good breakfast nice room excellent value for the money spent

Nothing

Did not compare to other certified 4 star hotels in London Paid too much for what I got No front door just arriving from the back in a service elevator Walk into passage with rooms no lobby Miniature room Wifi barely working Person at reception told me to my face I can be glad they did not give my room away as I did not pay for it over booking com despite booking com confirming my booking Towel was a face to towel This cannot be a certified 4 star place

Location

Plug sockets in room damaged previous guests toe nail clippings on floor Booked family suite but got given large double with no explanation Property advertises the need for lift from ground floor just past the bins for the Nando s underneath to the reception but the hotel layout means there are additional steps between that lift and any rooms Staff were curt but professional but unwelcoming Requested baby cot was given baby cot One of the rooms overlooks what seems to be a storage area and the extractor fan for the restaurant below if booking is try to avoid it All told it was not a nice experience and if I were to book again I d go with an Accor or Hilton property even at least they guarantee cleanliness

Nothing really

Horrible Wifi given by daily tickets that feels like food rations to the point of absute frustrarion hidden reception forced service bad breakfast

Friendly and helpful staff Breakfast was a good continental breakfast

There was no bar or alcoholic drinks available during our stay The licence had not been renewed Free internet was very slow Work going on at the hotel

The location is great Great value Lots of shopping opportunities

Staff could be more helpful to guide on the London transport system

Clean nice docor friendly staff pretty good location and GOOD breakfast

It s nothing fancy but great place to stay on a budget

Great value comfy bed Room had everything that you may want for a short stay Close to tube station Nice shopping street with variety of bars and restaurants close by

Compact room ok for a short stay but would be a little too small for a longer stay with more luggage Restaurant being refurbished so breakfast was limited