La Suite

A modern newly refurbished hotel with excellent Stone throw away from tube stations 2 tube stations which will give access to all of London Good neighborhood with plenty of restaurants supermarkets and even a small shopping centre Free mobile phone for use throughout London so one won t need to have local phone line roaming charges

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Loved the modern room We also got a free upgrade which was such a lovely thing for Valentine s Day Loved how the whole hotel was so modern and chic The foyer was beautiful Candles which were nice Love big bed with TV electronically coming out of the suite at the end of the bed

The only thing we didn t like was the fact that the only restaurant at the hotel was vegan raw food and that wasn t our thing

The Staff was very friendly and helpful Also very positive to mention is that they provided us the requested seperated beds as well as an earlier check in at 10 am without charging us any tremendous fees Good location next to Hyde Park and close to Paddington Station Heathrow Express 10 min walk Not even 5 mins walk to Bayswater and Queensway Underground

receptionist was very friendly and I felt very comfortable when checked in

We need to leave our huge suitcase when we trip to Spain but the manager of this hotel refused it because we were not coming back to their hotel eve though we stayed for long time and checking out and coming back again during two weeks and introduced many friend to stay their hotel I would suggest to them that the customer service should not be followed manual all the time but they must be flexible to being as customer Centric otherwise they never create a competitive customer experience in the future

We visited winter wonderland so the Location was great and the staff really helpful

Ground floor suite noisy due to trains and a side walk

State of the rooms and hotel were appalling Health and safety hazzards everywhere Rude staff which were very unhelpful Very expensive for the state of the place

Great location friendly and helpful staff

50 deposit in lieu of spend during stay which for some reason couldn t be refunded immediately at checking out Bedroom too warm even with aircon left on at 17degrees and fan at full room 103

Extremely clean room and very spacious Polite friendly staff

Nothing

We loved the Zen decor We found it very relaxing

beautiful hotel Rooms were fabulous with lounge area two tv s fridge and kitchen facilities Very good location to Hyde park where we had tickets for a concert Would highly recommend