Park

He staffs are very nice the young man called Jeff in the front desk were really helpful

All the things in the hotel

No thing

Being constantly disturbed by the house keeping when we asked for a late check out and we had a don t disturb sign

It was my partners birthday When the hotel realized they left a gift for her The staff were amazing which made the experience so much better

Friendly staff and location

Price of drinks at bar

Excellent Breakfast

Room was small for the price and not well fitted i e no hooks to hang things up A free bottle of water would have been a nice addition

Upgraded room complimentary fruit in room and bottles of water and chocs on pillows Breakfast was excellent too

Nothing

Fantastic hotel Fantastic staff

Extremely good service

The air in the room is not so good

All the staff were fantastic courteous polite and extremely helpful They offered us complimentary breakfast and upgraded us to Club rooms then upgraded us again to larger rooms They went out of their way to ensure we had a pleasant stay for mum s 70th birthday The building is beautiful and full of character The location is great A stones throw from Kensington Gardens Palace and Hyde Park

we weren t advised of the renovations taking place at the time of booking the facade was covered by scaffolding and sheets which made the reception and rooms dark The rooms are very small and claustrophobic the rooms we were upgraded to on 2nd floor had flimsy paper blinds that failed to open and those that did provided an unpleasant view of the backyard of neighbouring flats and bins However the rooms we moved to in the basement 003 and 004 were much more spacious