Hotel Club

Lovely rooms Staff did everything to make your stay excellent

Another great stay and a must for the English breakfast

Nice hotel and central location

There is major building work going on next door to the hotel with loud drilling starting around 8 am on a Saturday morning Not what you expect from a five star hotel advertised as being in a quiet street No information was given about this when I booked through booking com or indeed when I checked in despite saying that we needed a quiet room We also had to change rooms as the one we were initially given was tiny hotel staff handled this well however

The bar area looked very classy but was empty every time we walked past

Our room had no working air conditioning You could tell as soon as you walked in the room After telling the bellhop and 2 subsequent calls to the front desk the manager trolls up an hour later with a portable air conditioner and apologises that the hotel is full and this the best they can do His attempted humour stating you re lucky it wasn t last week with the hotter weather let s just say that went down a treat buddy The so called portable air conditioning unit stood nearly 2 metres high and a metre wide I asked Where does the hot air get expelled He said that it s all contained in the unit Upon further inspection it s a dehumidifier that you have to pour water into The unit blew out old cigarette smells and as far as the decibel volume wow I was then offered another excuse that the whole 4th floor was out Liar seems the air conditioning was working perfectly in the hallway Now I know things go wrong and apologies aside they offered us nothing in compensation for the problem No room discount no drink no food no zip We even requested a later checkout and had to wait until morning for it to be approved Another problem to watch out for is the toilet in the bathroom It s raised on a step that juts out further than the toilet seat edge Nearly broke my toe early in the morning As far as the location of the hotel take it or leave it Didn t float our boat Mind you the 2 negronis we got in the alley down the road cost us 60AUD One drink was enough

The food was amazing It was expensive but worth it

The rooms were small There doors to the bathroom had frosted glass and the bathrooms had windows which though frosted as well let in an extraordinarily bright street lamp each night This meant the room was never dark and so sleep was not that great

Very personalized service and with a smile Very plush surroundings

Very minor point but the ambient light from outside was still visible through the bathroom door

A regular hotel for us Another great stay made to feel welcome great team

Location

Several years ago I used to stay at St James on business sole occupancy but had forgotten the rooms where so small and for two persons room 407 was rather akin to a cabin on one of the better cruise liners For example there was no room to pass between the bed and someone sitting at the dressing table The bathrooms are little more than a closet and in our case the shower head sprayed water outside the bath and flooded the floor Moreover I am in my 70 s and find showers situated in baths problematical Comfort was therefore sadly lacking and not conducive to a relaxed stay which one would anticipate in an high end expensive hotel

The location of the hotel was excellent

The price of breakfast

Location Ambiance Staff Attentiveness

Room rather cramped