Belvedere

I liked the hotel in total

no slippers on the room no mini bar in the room

The breakfast is excellent The location is near the centre about 20 minutes walk The interior is ok

I have put down a complaint on the NH Belvedere hotel in Vienna on the booking site Booking com We arrived at 6 AM at the hotel we gave the receptionist a knowledge that we are here for check in and that we are fully aware that the check in is not until 3 PM We left the laguage in their safety room and left for a sightseeing of Vienna We even in the morning pointed out for the smoking rooms The booking form clearly states 2 smoking rooms When we came back for the check in at 3 PM they gave us the keys and wanted to send us away in our rooms since the lobby was full of people clearly waiting for check in at exactly 3 PM and not a minute earlier When I asked if the rooms are smoking they said Oh noooo we only have 3 smoking rooms and they are already taken When I tried to explain that we need smoking rooms not beacuse of caprice but beacuse of need the trainee at the reception not the receptionist said that s not her concern and not her problem If I knew that my booking request would not be met I would booked a hotel elsewhere a hotel with a terrace And the girl at the reception said Than wait for the girl from this morning to come it s not my problem I am a trainee here So we took the rooms in order not to wait longer I am absolutely stunned from the behaviour of the stuff I have oral presentation tomorrow on a conference and now I can t focus on my work It is obviously not useful if I state that I want a smoking room in my booking form when nobody respects that Wifi is terrible in my room on the first floor the connection was on and off all the time My room was faced towards the street so I couldn t sleep well It was very noisy and I felt every vehicle crossing down the street

nice position close to the downtown very good breakfast

very poor free wi fi

The hotel is overall nice feels bit impersonal ok rooms and above average breakfast I HIGHLY appreciate that the hotel GYM has at least basic free weight dumbell set adjustable gym bench and gym mats which allows for a basic workout Also the finnish sauna is good provides some relax after long working day

My biggest disappointment was the steam sauna which was nearly cold and stank like a pile of rotting wet towels Entering there would mean asking for a nasty fungal infection It also took me by surprise that the wellness Ruheraum chillout room was very very cold on some days you are probably supposed to lie down in your winter jacket right out of sauna There is also too much light This area has great potential to become an attractive wellnes center too bad it seems that nobody cares

Hotel has a great location rooms are very spacious and clean well furnished Very close to city center 10 min walking distance Next to Belverde Palace which has a great park to spend a nice relaxing time with your favorite ice cream

My check in was the worst experience i have ever got while traveling abroad Person Egyptian nationality old man who has no respect to guests and i believe have a problem with other nationalities was very rude and not friendly at all Without any explanations asked about my credit card or debit card which i have provided both was returned back to me saying none of them works but just in a second i got a message from my bank that i been charge for an amount which even exceed my total bill for stay Without any apologies he replied back to me in a very rude way Next day i met the GM of hotel and she was very kind to help and apologies for her unprofessional staff

Great breakfast spread well appointed and comfortable room good sauna facilities a definite plus and dignified location easily accessible by public transport We liked that there were birds chirping outside the window in the morning Also special thanks to Vanessa and the others at the front desk Breakfast crew were all so friendly and helpful too The hotel also recommended the Salm Br u restaurant nearby a great place for dinner Thanks Smooth check in luggage storage and smooth check out

A minor annoyance understandable for energy conservation though slightly inconvenient guests are required to inform the hotel 30 minutes before using the sauna facilities

the rooms were comfortable the steam room

no bar

very spacius room Nespresso coffe mashine in room

The location was good the room was clean

My room was near the cleaning office and I was somehow forced to wake up every morning at 5 30 6 am when the cleaning lady started her job and opened and closed the door I had to leave one night earlier although it was paid and no refund was allowed and check in in another hotel just to have some rest in the morning On the other hand no shower kit no tooth paste no slippers and bathrobe only if you paid extra though it is a 4 stars hotel