National Hotel

Convenient location

No air con in the rooms and felt a bit stuffy

Air conditioning was not working Car park paid for as requested on checking in but parking penalty notice issued for some reason which I am challenging

Just a little tired

Conveniently situated on the main road

Great variety of choice to eat in hotel

Location

Could not open close window and noisey trains outside

nothing good like website said

I was in this hotel in Dockland London on 24 Sep 2016 which I have book 3 rooms as I organise my friends to go to concert in Troxy on that night It was the worst hotel I ve ever stayed in my room very small not worth money that what I pay for which I could use this money to pay another hotel for 2 rooms I have very bad time there I have pay lots money for nice bed but end up to sleep in the car in the car park underneath building because bad service and very cold room which they put air condition on all the time and I could not turn off the air condition as no button in the room I did not ask them to help as I have a bad time with them when I was check in with staff up set me I felt terrible service badly trained staffs I did not feel welcome when I check in and staff not friendly when I ask information or need help she did not helpful and made me look stupid and their collages on the desk kept look at me while I was talking to her I booked the hotel there and I want to buy breakfast voucher as they advice on the phone before I came but the check in staff said no more voucher leaf and the breakfast fully booked we can not have any breakfast in the hotel and she did not advice what I have to do t and I have to go some where else for breakfast it doesn t make sent stay on this hotel and I have to pay taxi to go out the hotel to find breakfast and the hotel is not near any cafe or restaurant at all When I look on website there is parking available but when I got there I have to pay on top 21 and swimming pool cost 4 it should say clearer on website that we have to pay this extra it miss understand for costumer as it did not say that it will be charge on top on website

Attitude of staff was poor No safe in room no water in room no glasses in room no fridge in room Not able to make any phone calls from hotel local or otherwise Tried to use swimming pool at 1815 to be told that although pool closed at 1900 we had to be in pool by 1800 Crap Next day we were in pool at 1830 and people still coming in All staff were east Euopeans whose knowledge and understanding of English varied from average to woeful non existant An International hotel I don t think so Oh and the till in the bar didn t work Think Fawlty Towers and you ll have some idea A joke of an hotel Wyn Lam is the manager who was conspicuopus by his her absence

The whole hotel is in need of a refurb but it still has a quality feel even if it is getting a bit tired now The staff are very friendly and helpful and the location was perfect for my meeting There s enough nightlife and restaurants in Canary Wharf and it s within walking distance

The hotel has a tired feeling about it but that s reflected in the price of the rooms

Location excellent food good room comfortable

some of the carpets in the hallway on the floor i was on were holed and threadbare and likely to cause an accident apart from creating a bad impression