The Royal

Everything The staff were lovely the accomodation is beautiful and I had an amazing view

Good bar

Room was terribly noisy right beside the kitchen Must have been the noisiest and worst hotel room for noise that we have stayed in Terribly noisy till midnight noisy from 6 00 am Probably a very nice place to stay if you have a nicely located room Ours was not and we would not return for that reason alone Wi Fi was useless and didn t seem to work much

Service was slow on terrace and prosecco warm

This hotel is magnificent historic building with modern features We loved everything about it incredible and romantic views across the thames comfortable luxurious rooms and an elegant cocktail bar The building is steeped with history and feels warm friendly despite its huge size The service was fantastic Richard from concierge kindly organised a romantic thames dinner cruise Bateaex which departed from Embankment Pier just 2 minutes walk overall a great experience Thank you to the GM for the special arrangements We ll be back

The staff were fantastic and tried very hard to make our stay perfect

We may just have picked a very busy weekend the staff seemed overwhelmed with the volume of guests I had to collect my luggage from reception having been told it was being brought up and as I had an appointment to get to eventually I had to go get it myself I also had to wait 2 hours for my room to be ready I did arrive early but had already asked for an early check in I am being very picky but there were a few little niggles that shouldn t be there in a 5 star hotel

The complimentary mini fridge

The fact this time when I got a room I thought I d go for a city view rather then no view and it was tiny u could just about walk round the bed and I payed a lot more for it No point getting a city view if u want some room

Building work taking place at weekend in room next door bad noise and smell complimentary water not provided until asked for several times no newspaper as advertised

gorgeous fire in reception fab view from bedroom window of the Eye

Great location friendly staff comfortable rooms prompt room service pleasant breakfast

My only gripe was that the Sh ower ceiling was peeling and bathroom smelled musty Otherwise a perfect 10

Great hotel amazing and helpful staff convenient location and they gave me a room with a beautiful view of the river Will definitely return