Strand

Goof location

Room was noisy due to service shaft

Friendly staff central location high standard of accomodation The complimentary box of chocolates was very much appreciated

Who designed the handbasin Obviously not anyone who used it Can t wash rinse face without coming into contact with the tap which is too high and reaches too far into the basin

Very Clean Hotel with great facilities and a great location

Could do with more lifts

Nice quiet room good breakfast and reasonably priced set menu for evening meal Excellent location close for London sightseeing

Double bed was rather small and shower controls difficult to get the right temperature Loud noise from shower disturbing to our neighbours

The Location is great right amongst the attractions in the capital

Rooms could be slightly bigger

Great location great convenience generally good breakfast

Even though the breakfast was good and plentiful with lots of choice the coffee was awful

Great experience from start to finish Friendly staff and an all round beautiful hotel situated in a great area

It was my partners birthday and they upgraded us and left chocolates and a card

Nothing

The doorman was cheerful and helpful Everything worked in our room but it felt and looked very tired and old The hotel could do with a big injection of money to bring it into the 21st century The location was excellent for Covent Garden and the theatre we were going to

On arrival our greeting from the receptionist was clipped and verging on unfriendly She didn t make us feel welcome and wasn t very helpful or understanding at all We expected a warm cheerful hello at the very least We had travelled over 300 miles to be there

The caf and reception area and the complimentary apples

Nothing