Excelsior

I enjoyed the location and the attentiveness of the staff Everyone was very accommodating and the experience was extremely pleasurable I will become a repeat customer

I thought it was very distasteful to be double billed without notice I paid in full through Booking com upon arrival to the hotel and they placed a 500 hold for incidentals At check out I was refunded the difference of 500 and credited for the full amount of the room being paid in advance After arriving home and checking my account an additional charge of 1171 39 was placed on my account without notice It was a huge inconvenience but the issue was resolved within 24hours

Excellent Hotel opposite Central train station

Nothing

Oevrall Staff Service room facilities were great

Breakfast was great but the young service staff should be more trained in providing attention to guests and not carry on their own chatting sessions This happened in one of our morning breakfast The elderly service staff were great

service was inconsistent sometimes very good some times very poor

I Realty like the servite and staff

The staff Malesia the room

modern beautiful and very comfortable clean hotel and in a good location

The perfect hotel at Milan

rooms 601 602 are just great

nothing to mention

Breakfast was excellent lot of choice and fresh smooties nice staff

Relaxing area in the spa was the best I ever seen Everything is brand new recently renovated Staff welcoming you to the hotel and valet parking was great