Mozart

The room was very dark and cold The shutters were broken I asked to fix them and after 2 days I was told that additional maintenance was needed and it was not possible to repair it The shutters were then pushed down leaving me completely in the dark with no view The food was running out very quickly and every morning I had to wait at least 10 minutes to have food again

The helpfulness of the staff nothing was too much trouble

Breakfast items were not replaced very quickly when they ran out on the Sunday e g bread for toast water for tea was cold suggesting urn wasn t refilled quick enough etc A little chaotic but the staff were helpful when asked for things

Bed was OK the brekfast eggs wasnt very good

close to metro friendly good bar clean

the notice by the coffee machine advises it is coffee chicory etc its terrible but doesnt say importantly that you can get a proper and excellent coffee by asking the staff for an expresso

Great location for walking and easy to get around using local and Red buses Very clean and tidy The breakfast was good although placement of the food condiments was confusing Very helpful staff at the front foyer Markets on a Saturday were located in the next street

The bed was quite hard

The breakfast was ok

The air conditioning does not work and the heater runs even if you shut it off The windows open only to find a metal shutter that you cannot lift but there is a tiny Crack for air So airflow is very minimal Shower head was broken which made bathing hard When I asked the front desk about the issues they just laughed Bed was not comfortable staff was extremely rude The photos showed a nice room our room was dark and looked like it was from the 70s I don t understand how this is a 4 Star hotel

One staff of this hotel was not very nice to the guest

This hotel not worthy of 140 euros per night The other similar hotels about 200m away from this hotel are just need 100 euro The room is too small The Wifi at the second floor was bad and can not be connected

Helpful staff Location quiet half an hour walk from city centre which allowed us to discover a large park en route to the Duomo Cathedral La Scala and an excellent reasonably priced restaurant in Sempione on way back and close to the hotel Also good to have tea making facilities in our room which isn t common in Italy

Basement private car parking is big and well organized

Nothing

Staff very helpful and yummy breakfast

AC was not very effective