Waldorf

Proximity to theatre Doormen were friendly and helpful Easy access to room

The view

Excellent location at Aldwych

Pricy We reserved a room with a sofa bet for us three adults They could not make one available because the air conditioner broke down The worst is that the receptionist tried to sell me a larger suite room by offering a discount without saying the originally reserved room was not available Just be honest Don t play a game

The hotel was excellent very comfortable and the staff were very friendly and helpful

Having to ask several times for tea at breakfast and on one morning were almost finished breakfast when our tea arrived followed by a second serving

Hotel with flair

Being sat by the wine cellar at dinner We were having an intimate anniversary dinner Every time the door was opened in felt the cold Being so close to it the staff disturbed us each time they bustled past

Excelente trato del recepcionista Daniel y del botones Excelente cama muy c moda Excellent assistance of the receptionist Daniel and the porter Excellent bed very comfortable

Tortellini at the restaurant

My flight was delayed 24 hours and my room was cancelled despite having already paid the full fee up front The reception staff were not very pleasant or helpful in helping to resolve the issue Eventually I was given a room but advised I could not access until after 3pm I should have been provided access straight away When I eventually got to my room it was barely big enough to swing a cat There was no drawers in the room to be able to unpack properly only a wardrobe was provided you cannot hang up socks Overall not impressed and expected better from the hotel

Staff are very friendly and helpful The room was delightful The situation is excellent for sights and restaurants

This was a anniversary treat upon arrival we receive a complimentary upgrade for our room and later on had a delicious complimentary cake delivered to our room wishing us a happy anniversary Fantastic stay

Nothing

Excellent location and room was really nice Great value for money I would definitely stay here again

Staff did not seem up to coping with the number of visitors Breakfast was chaotic and checking in took over an hour as despite the fact that I had booked twin beds they thought I might have done this by mistake and had to make the bed into twins before they would let us in to the room this could have been handled better if the receptionist had actually told me up front what the issue was