Royal

The customer service was exceptional After a poor experience at another hotel drove us there we were delighted to find the incredibly helpful staff clean rooms and lovely hotel bar

Staff is extremely competent and breakfast absolutely great

Spacious modern looking

Bathroom door was difficult to use

the staff is v polite and helpful

it is some expensive

The staff are very friendly welcoming and knowledgeable

The breakfast wasn t included in the price

The room was lovely and very high spec All the staff including the cleaners porters etc were very friendly and happy to help with anything

I would expect an iron and board to be in the room in a hotel of this specification I do not expect to have to call reception for this type of thing Also could not work out how to switch light off at the bottom of toilet door so had a disturbed sleep

Average poor booking facility

The booking facility

Staff were very helpful and friendly Location was perfect for our purpose Room was clean and spacious My daughter and I will definitely stay there again in the future

Next to Hyde park

Everything about our stay was excellent Staff very friendly and helpful Room very high standard Very clean beds super comfortable Modern design rooms with remote controls for everything which was easy to use