Metropole

the convenience of the location for our function also a room for 3 adults

Amazing croissants accommodating staff and a plush bed

It was all perfect

Quick check in and check out

Bathroom really dated great stay

Good selection at breakfast Staff friendly and helpful Comfy bed and nice location

Swimming pool was very cold too cold for small children Changing rooms a bit old fashioned and smelly this area could do with an update

The meal in the hotel was fantastic We eat there 3 nights and it was always amazing food

Customer service was horrendous they didn t have a cot for my daughter who is a baby so they told me well you are not the only one with kids it was there mistake not mine Gave my daughter a burning hot plate for her meal even after I asked it to be cold 3 nights in a row No power in shower safe was broken air conditioning didn t work all the time Extremely rude staff at front desk For the money I paid I am so disgusted with my stay It ruined our whole holiday I would never set foot in there again

the location facilities

I did not like the rent car office at hotel premises instead for hotel reputation they should deal with one of well known car rental company

The location environment the food is excellent

Some facilities in the room was not functioning even after my complain nothing was done to rectify it eg refrigerator light

At almost 500 a night sorry not worth the money Nothing really wrong with the hotel but with so many great hotels in London no reason to come back to this one Its an overpriced 3 star hotel Clean bed and shower Nothing more

The shower was great

The rooms were small

Beautiful ground floor with helpful check in and a good range of facilities for food and drink staff were helpful and friendly without exception

Rooms were on the small side and tired looking They smelt stale nothing that a good blow through of fresh air wouldn t curr