Thea

Excelent value for money 10 min walk to the center and 5 min to metro station

Nothing

Everything

Excellent location Friendly very helpful staff our room was huuuuuge Lots of local restaurants around a lovely tradicional Austrian restaurant just down in the corner

It would be lovely to have a kettle with 2 cups and complimentary tea and coffee

Very good atmosphere and slightly old fashioned large room with extra private lounge included We ve stayed here twice before and will do so again if we re visit Vienna

The breakfast was a little monotonous in variety one bug a boo the hot bacon and egg kept in same container with same spoons used to help yourselves result bacon contaminated with disgusting egg

Very central location staff were very helpful good breakfast

The lift could have been a bit bigger but that is being very fussy

Excellent location charming hotel very good breakfast

The pillows were rigid and unconfortable

Location is great Near a tram line very easy to get around Nice staff

A little noisy due to trams general refresher could be done for the interior

Great location Easy walk down hill to museums and parliament Small hotel and helpful staff

Nothing

Excellent hotel with wonderful staff and in a brilliant location Comfy clean friendly we will definitely return The staff attended to all of our needs the room was spacious and clean the breakfast was great and the kitchenette well stocked and perfect for our needs Thoroughly recommended

The bed in general especially the mattress exceeded the comfort usually found in hotels by far Great location in residential neighbourhood near U bahn Spacious room with shag carpetting

The hotel felt as if it had known better times but for 70 a night the value was quite good Distinct lack of oomph in the tiny pillows Breakfast option way too expensive to consider Not a problem of course as this is Vienna plenty of bakeries coffee shops and stores nearby I was unpleasantly surprised at check out time when the receptionist asked me how I wanted to pay despite having paid up front with my credit card when I booked this room via booking com At that time a charge reservation was duly made by the hotel but apparently they let that reservation lapse by the time we arrived ostensibly because they felt the need to verify that I actually owned the credit card I paid with Luckily I did carry my credit card with me but as I am not in the habit of doing so to minimise risk I use the card exclusively for foreign online internet payments this felt like a shady thing to ask for a reputable hotel The receptionist wanted to use a terminal to validate the payment at first but as I do not normally use this card physically I use Maestro bank cards in the EU the terminal could not be used because it asked for a PIN number which I don t even know or care to know She resigned to accepting the credit card as is in the end but this episode left a sour note at the end of an otherwise excellent stay Cordial if you respond to this review please don t include the boilerplate thank you text you use in every other reply rather directly address the issue at hand