City Hotel

We liked the location It was very close to the underground station and the Tower of London We liked the upgraded room it was very comfortable and gave us a lovely view of the Tower and Tower Bridge and the Shard all beautiful it up at night We also liked the fruit and water on arrival and the chocolate on our pillows

It wasn t a bad experience but we thought that the fruit and water could have been replenished on the Saturday

Good facilities Staff badly organized

Lack of care towards clients

The staff were great They were very respectful and very helpful with providing directions

The temperature of the jacoozi was off on both days It was too hot on the first day and too cold on the second day

We stayed here as we were running the London marathon and the location was great

We returned at 5 15pm after running to find that our room hadn t been cleaned at all when all we wanted to do was to relax and recharge Despite the fact that I reported this immediately I still had to explain again on check out The duty manager was very dismissive and claimed the most he could do was to apologise and waive the cost of breakfast He also promised to e mail with details to enable discount for a future stay I m still waiting for this e mail 3 days later In addition breakfast is extortionate given the quality and the level of service I d definitely advise to give this hotel a miss

Our room was at the back of the hotel and on Saturday night all we could hear was the sound of a night club I like music but loud drum and base wasn t great we did get moved though but not good when you have to move at 2 in the morning and check out is at 11

Excellent value love this hotel

Nothing

Best location for me to get around London quicker

Never enough breakfast tea in complimentary beverages

Clean and right by tube station

Breakfast was poor low fat yoghurts only pancakes ran out and chef cooking omelettes seemed to disappear Lack of coffee and struggled to get into table due to the amount of tables pushed into one corner Bathroom tired and small Beds too soft and rooms small for family of 4

Very comfortable 30m from metro probably the best location My little daughter also loved the place

Fitness club is great Staff are friendly and polite

Breakfast a bit expensive