Continental

Location to O2 Everything about the room Staff very friendly and helpful

Didn t have the breakfast as I thought it expensive but sure it would have been prepared as everything else very well If you don t mind the cost

The staff made our stay as good as it was All were very welcoming and politie but Diana at the front desk was particularly fantastic ringing our room to check everything was to our liking and leaving a personal note in our room wishing us a great evening at the concert we were going to The breakfast we had in the morning was also superb and we look forward to our next visit

Nothing bad to say about this great hotel

The bed was by far the comfiest I have ever ever slept in and my partner said the same Amazing

No green tea Coffee machine in the room not working Poridge to thick and not hot

The one thing that bothered me or maybe I misheard the receptionist but a 400 pound deposit to get access to the minibar Or even a deposit at all for that Made me stay away anyway And I usually don t

Lovely beds fab food

19 for gun and tonic

great location of concert at o2

Service in the coffee lounge near reception We ordered scones with cream and jam we waited for almost 45 minutes and when they arrived they were inedible They had clearly been warmed through in a microwave and were of a bready texture When we mentioned this to the member of staff he just said Sorry they are made upstairs I really resented paying 18 for a terrible product which does not represent the hotel very well

The bed was good Size of the room Concierge was helpful

The restaurant service and food at the breakfast and when we had a late lunch were below average The room had no charm or character It smelled like mold There was the metro noise that was heard all the time The wifi coverage was bad and kept on getting cut The A C did not work and they had to send someone to fix it twice The carpets are ugly in stairs and corridors of the hotel The bathroom is really old and of cheap quality The hotel is large and impersonal It is a three star hotel in a building that once hosted a grand hotel No coffee in the room No extra amenities or personal touch

Great location Great Staff Very Good Breakfast

The building was built in the 1880 s and it is well maintained the metro is extremely close however I believe that being an Intercontinental Hotel there is no harm in combining the existing nice old architecture with some modern amenities To be more specific the rooms are spacious but they need some modernisation For example the doors and windows should be changed In the bathroom the shower should be also replaced with some modern mixer taps The water pressure in the shower is very poor the hot cold water mixing isn t functioning properly The vanity unit is poor The toilette is spacious but there are no bidets As for the cabinet inside the room during our stay one of the cabinet doors fell down Luckily my elder son 16 years was opening it and not my younger 5 years old son Anyway we called the reception and they strongly apologised and fixed it we even received an apology letter from the Guest Relations and also a complementary basket of fruits But again it could have been dangerous Anyway as i rated the staff earlier in general they are extremely friendly and very helpful Hence I hope that the management of the hotel takes my constructive remarks into consideration because as I mentioned before the hotel has really a great location and very nice and helpful staff

When asked for a view of the O2 I couldn t have asked for more Think we had the best side 1 view of the Thames and other of the O2

Nothing couldn t fault it