Bren

The courtesy bus service from the hotel

Being charged for the car park as this was not mentioned beforehand

Comfort of the room easy to find hotel Lots of great shops and places to eat

Staff were impolite and moody

Room was good and quiet wifi was good

The breakfast was average could do better The price was high considering the location

Good parking for London

Staff

Room size Staff hospitality Area location

The view of the room given Also you have to pay to pack your car

The location was only a short walk from the train station an ideally located for a concert at Wembley The bus station was just out side the car park

Breakfast could have been better a really good selection both cooked and continental but not cooked to how I like

Breakfast

Please check car park facilities not clearly marked

Bed was good they were in a good location staff was friendly

It could have been a bit more clean and room service could be better

Staff in bar didn t know that there was a 24 hour menu had to be told by guests on VFM wasn t clear that parking was extra and service charge was added to drinks

The hotel was nice clean and staff were helpful

It was a long walk from the Brent Cross station with your luggage The hotel website says the hotel has a shuttle bus from the Brent Cross shopping centre but it doesn t say you have to contact the hotel first so they can come and pick you up or provide telephone number Also on leaving the hotel on Monday the shuttle bus was not available until 5pm Drinks were a little expensive in the bar