Hotel Ambassador

Very friendly and helpful staff

Next to city center

Worst experience ever in a 5 star hotel There is no one helping with the luggage at the reception desk they are not when you need

Great location Large room very comfortable

Poor internet No coffee or tea in the room not typically to 5 stars hotel But the rest is great

nothing

very very unfriendly and impatiently woman staff at reception The air conditioner dose not work well feel cold at night the worst experience during this trip The price is too high for such service WONT recommend this hotel to anyone too bad

Room was great Opening windows are a bonus Cleaning and chamber staff were amazing Helpful friendly and accommodating

Smoking in the lounge

Location

The rooms were very spacious and clean The beds were very comfortable

A more affordable breakfast option would have been great

Excellent room staff location I will stay nowhere else in Vienna

Location was good

We were placed on the 5th floor and the lift only went to the 4th floor We were only advised of this by the receptionist when we were getting into the lift up to our room There was in excess of 20 steps and no porter offered to either carry up our luggage or bring down our luggage on check out If you are given a room on the 5th floor refuse it and request a room on a different floor On check out we were not even asked did we have a good stay or thanked for staying in the hotel In addition the fifth floor always had dirty trays in the corridor every night and every morning

The location is excellent and the staff is knowledgable Beds are comfortable and the hotel is quiet despite being on the main shopping street

The toiletries provided were sparse and not very good quality Also the bath towels were not great and there were no extra pillows or blankets to be found in the room No iron either maybe this is normal for Vienna Also we were gone all day back by 3 30 4pm and no one had cleaned the room so we had to ask them to do it in the eve when we went out again