White House

The staff were extremely pleasant and very helpful Good breakfasts

The classic room was the smallest we ve ever stayed in and not suitable for my disabled wife who has severe balance problems after neurosurgery There was not enough space for her to safely move around the room without bumping into things

The breakfast was good

Room not really that clean Duty manager with ginger hair totally rude and miserable Beds so hard and room very small

Good restaurants Friendly helpful staff everywhere Pleasant lobby areas Please provide access ramp in lobby for helping people who find stairs a problem Also to wheel the luggage

In bedroom 534 the space was limited We paid through booking com Please advise do we get a better room when booking direct with hotel our guest room 790 had a lovely spacious room which I booked by telephone to your reception

Great location Friendly staff Nice amenities

My flight was delayed so I emailed the hotel to let them know I would be a day late via the Booking com website They said they never got the message and cancelled my reservation as a no show I had to get my friend who booked several rooms for her wedding to intervene to get me a room

Comfort of hotel hotel bar staff very friendly

The bar area and reception were fantastic martini bar was great for meeting friends the hotel reception smelt amazing and the staff were ultra helpful The facilities were very good and location great

The room was the size of a small cupboard and the bathroom the size of a shoe box a small one You could sit on the loo and wash your feet in the bath at the same time if you are over 6 foot tall and over the age of 60 upgrade to a king size room they ask you when you book in if you want to upgrade the room for 18 per night wish we had You wont get in and out of the shower shower over the bath had to be a contortionist to get in and out The bathroom was not very clean the shampoo bottles had dust on the door had smears on and we found a hair or two on the sink not ours Take your own hairdryer At 180 a night I thought at least there will be a good hairdryer and mirror to do my hair in think again The hair dryer was one of those permeant wall mounted ones you used to find in the 1970 s in swimming pool changing rooms and it was situated over the loo I had no control over the power or heat and it went off half way through as it over heated spent my weekend looking like I had put my fingers in an electric socket

Very cramped bad design Poor communications with staff I was in ENGLAND yet none of the staff spoke or understood ENGLISH

Hotel location is great Rooms are good enough Staff is very pleasent Excellent breakfast

Helpful staff good central position Near tube stations great choice for breakfast Only drawback was room was small but the price I paid it was great

Staff friendly and welcoming Location was spot on for us

WiFi slow Bed too hard pillows uncomfortable Breakfast price outrageous Could just be London prices Room felt a little claustrophobic particularly the bathroom All personal opinion You get a lot more for your money up north