Hotel Royal

The location is excellent Good breakfast selection

We returned to this hotel after 10 years based on a wonderful previous stay On entering the lobby there was 1 staff at the reception and 1 resting on it No one made an attempt to assist us with getting our suitcases up the curb step Previously the porter came right away with a smile and a hand Our arrival seemed like a great nuisance especially to the staff holding up the counter The staff who checked us in was pleasant and friendly the room was basic and we had twin beds not a double and the room we had previously was just amazing with period furniture The furniture now looks like it needs some attention the manager couldn t be bothered to even stop and say someone will be with you when he saw us at the reception but just indicated someone would be along So dismissive when we asked to settle the bill the night before we left we were told to do it in the morning we said we we were leaving at 5 someone was always at reception is what he said Later that night when I asked why we couldn t settle the bill the staff member became quite aggressive and said that was not what we were told and when I expressed my disappointment in the whole staff attitude and sadly we wouldn t return he responded well I m not Viennese and neither are you so what do you care We were stunned A real disappointment

Location

Not too exiting breakfast

Staff breakfast and location

Evening staff in restaurant Rude when we walked in to enjoy a glass of wine when the rooftop bar was closed for a private party They acted as if we put them out when we were not eating anything

Room small but o k Reception staff very nice

No WLAN in room Incredibly rude restaurant staff in particular one person who was so rude that it really ruined my stay Yelled at me loud and obnoxious in the lobby for moving a cup of coffee from one table to another Unaccepatable I ve had rude staff before everybody can have a bad day so I don t give bad ratings for that but this person is in the wrong job After that loud bad mouthing to the reception staff from said person in the lobby which I caught while exiting the elevator Very unprofessional No apology from Hotel nothing NEVER AGAIN

The location is excellent

The abscence of tea and coffee in the rooms

Free Wifi Large room safe Staff Location

There was no bar in the hotel for Non smokers The restaurant downstairs was non smoking but the try to clear this by 22 00 and it does not have a bar area anyway The restaurant on the top floor the one with views over the city and cathedral opens later and has a designated bar area but you have to put up with the smokers who by the way have little concern for anyone else We would not consider returning to Austria because of this

The location was absolutely amazing just 1 2 block from St Stephens close to restaurants and cafes etc We walked everywhere

We stayed at Hotel Royal in Dec 2012 and after considering several possible alternatives we happily returned in Jan 2015 The hotel is incredibly well located in the very heart of Vienna and has access to the Metro only metres away The room with living area and couch was comfortable and spacious with good storage The bathroom even has a bath The buffet breakfast offered a generous spread Desk staff were efficient and helpful We arrived early and were given our room without an extra charge much appreciated after all night train travel

You must step into the bath to use the and this was not very convenient In addition handset is not well located for the shower Only small things but out of step with everything else we enjoyed

Excellent location

Was excellent all

Only the placement in the Center near the StephanPlatz Otherwise nothing to worth it 4 stars not the room bathroom not the breakfast Prices are huge but all just for placement