Continental

The pillows were awesome

Service in bar

The staff were extremely helpful rooms excellent and would stay there again

Nothing

The staff were friendly and extremely attentive

The bed was extra comfortable

The price of drinks and food overpriced

Location

The room the fact that plumbing seemed to have a problem there was no water pressure for taking a shower and water temperature was fluctuating between extreme cold and extreme hot making it impossible to take a proper shower Maid service was not proper and towels and cleaning materials such as shampoo and soap were most of the time not replenished and mostly in short supply

Link to o2 venue excellent Staff brilliant and so polite Sure they would have sorted out towel query if I had asked but should not have passed inspection Really really clean Parked out front very convenient to finish on a positive THE BED wow As good as mine at home

no bath towels in room only hand towels one of the glasses had chip in rim and cut my lip room a little hot for comfort but that s being a bit picky would have moaned if it had been cold chocolate in mini fridge very expensive especially if you have kids 4 for a small bar of dairy milk REALLY

Lovely location building and spa

Staff let this hotel down a lot

Nothing much

No value for money

Great location and access to the O2

11 for a vodka OJ

The service was second to none From the welcome at the door to the team checking you in who also reffered to me by name the following day Its the little things Also the view on the 18th floor bar Incredible