Central

great location enjoyed the Jacuzzi

pool a bit too cold

Comfortable city centre hotel with the bonus of a pool on the roof Didn t stay there long enough to use facilities

Booked a twin for two teenage boys given a double

Staff were very friendly and room was very comfortable

Breakfast was nice Rhenzo was very helpful but could not assist us with the problem

The manager Toni was rude and not accomodating at all I mistakenly booked 2 rooms instead of one I only realized it when we arrived at the hotel I asked Toni for a refund and he flatly refused saying it is not their police and I had to forfeit the extra room charge He had the authority to do the refund but refused to do so He said it was my fault and he could not care less Nice customer relations Toni I hope you enjoyed the free money Not a nice area Bit of a seedy part of town Old run down buildings behind the hotel was the view from our window

Location clean very good breakfast helpful staff

The room was perfect clean and warm We were at the back of the hotel so no traffic noise from Gran Via Great location a few minutes walk from metro Bed very comfortable The staff on reception very helpful We didn t eat breakfast in the hotel but many cafe restaurants along the street The coffee machine in the room was a nice idea Pool and hot tub on the roof was open even in February Good price will be back

Nothing

Perfect service location breakfast nice details in the room water large towels face towels Supermarket next door

Very good location short walking distance to shops and center great facilities of rooftop pool with shower jacuzzi and towels Friendly and accommodating staff

Beds not very comfortable very poor lighting in the room

We were so late but Bill is a really nice person He welcomed us very politely though he got sick The room is clean and comfortable So pity we have no time to take the breakfast hope can see Bill again

Not very close to centre

The staff is very friendly and helpful in all stages We enjoyed the stay very much especially my two daughters