City Hotel

spacious clean bedroom cleanliness throughout excellent breakfast staff were very pleasant and helpful nice bathrooms well heated premises and everything working as it should be

crowded breakfast area lifts were a also bit small but did the job

Swimming pool

Hard pillows

Location for the underground station into central West End Close to attractions including Tower Bridge Very comfortable room

Poor view from the room overlooking the Fenchurch Street Railway line in fact people on the train could see into the room if the curtains were open

Perfect location good sized room friendly staff spotlessly clean Bed was massive even the wife doing her best starfish couldnt reach both sides

Not a negative as such but we didnt try the the food seemed normal top hotel prices as we ate on the go took breakfast at a nearby cafe

Bed comfy room facilities good but nothing really special Bathroom pretty small but robe and towels good quality

No lounge bar area well there was a pub type thing with football on large TV s not really what you d expect for a 5 star hotel I expect a relaxing lounge not a pub with TV Disappointed that despite us informing of a special occasion and selecting the higher spec room was not a great view and there was no acknowledgement of the occasion For me I have stayed in 4 star which felt more luxurious and special than this hotel PS Dreadful hairdryer have had better at Travelodge and that s saying something

SPA

Room width

Spa

View

Great location friendly staff Rooms were well looked after and pool gym excellent

24 each for breakfast was very expensive

Staff particularly receptionist who organised a room move for us

To have a room with a view would have been nice

Outstanding in every department