Hotel Ambassador

Hotel sam po sebi je krasan i dobro smje ten ali na a smje tajna jedinica je bila u asna

We are guests of Hotel Ambassador for years and we know which level we expect when we are coming in this hotel This time we found only on booking com one apartment very expensive but we book it expecting something very special Instead of that we got An attic very difficult to access via corridors and lifts without ventilation It was 30 degrees in it An attic looking like hostel very poor refurbish everything very cheap not on the level of your hotel An attic with very low ceiling An attic with cupboard in the kitchen An attic with two beds even not fixed together so they got separated during the night We made a claim immediately in the Hotel and we asked to change the room but all rooms were booked

I had booked an expensive apartment suite This place has been completely dirty Levels of dust on door frames within shelfs behind the TVs on the bed headboard and I could go on In addition dried toothpaste left overs from previous guests in shelves on the wardrobe and behind the sofa Unacceptable When I then wanted to speak to the manager despite announcing it in the evening before nobody was available or reachable due to apparent no mobile number to contact him her As an experienced traveler I can recommend anybody to avoid this place

The location is excellent and the staff is knowledgable Beds are comfortable and the hotel is quiet despite being on the main shopping street

The toiletries provided were sparse and not very good quality Also the bath towels were not great and there were no extra pillows or blankets to be found in the room No iron either maybe this is normal for Vienna Also we were gone all day back by 3 30 4pm and no one had cleaned the room so we had to ask them to do it in the eve when we went out again

excellent hotel

Very clean Perfect location

bed sheets comforter could ve been larger

The location was excellent The room was spacious well kitted out

They should ban smoking in the Bar It was right next to the Restaurant even though I was in a no smoking room the minute you stepped out of the room the air was full of smoke smell The smell pervaded every part of the hotel It is a disgusting habit with obvious clear health risks it s astounding that anyone should smoke or that places still allow people to smoke in their establishments anymore

Reception desk consierge have not yet learned that they need to treat all clients alike Cleanness is a major Isuse Saturday 14 11 after repeated inquiries on my part they finally managed to perform the daily room cleaning at 14 30 The internet kept disconnecting for no apparent reason All the above and perhaps others that l may omitted justify the reduced numbers of guest at the hotel

Generously sized rooms Excellent location Typical Viennese decor which has a lot of charm

No coffee or tea nor a kettle in the rooms No turn down service These basics I expect from a 5 star establishment

Very nice hotel in old style in good sense clean and comfortable great location in the heart of Vienna

Desk staff could be more friendly and attentive

when I find out that the hotel is surrounded by every thing I needed

Some front desk personnel could have been more welcoming Hussain was the best