Eva

Well placed and comfortable hotel Bedding very good quality

No kettle in the room The bathroom door had broken much earlier to our visit and not replaced by them We realized this late in the evening after we had unpacked etc

food was fine Location was excellent in terms of accessibility to eurostar

less prostitutes in the surrounding area please

Stuff were very helpful and cooperative specially Nadia she was our guide and helpfull for every thing

Modern design

Great breakfast Very helpful and friendly staff

No kettle in the room The bed was rather too soft and the pillow was very flat

Great service and even some extra touches for my friend s birthday

The staff were the most friendliest and helpful staff we have had the pleasure of meeting so far on our trip My son became very unwell nothing to do with the hotel he was already showing signs on the way there and ended up having the height go to hospital and the staff went above and beyond to help us with a taxi to the hospital warming baby bottles for us helping carry food to our room and even asking the next day how he is going Also a special mention and thanks to the door men and the restaurant workers for being extra friendly and super helpful The hotel itself was very comfortable clean and in a perfect location It s a short 2 3 stops on the tram to the city centre and the tram is basically outside the front door

The only thing I didn t like was the frosted door to the bathroom It looks lovely and would be a great touch to the room for a couple but as I was staying there with my mum it felt a little awkward Other than that everything was fantastic

The location is very good

Room No14 has no view at all and the windows face a wall it is very dark The room had an unpleasant smell On one day we had left the room at 9 a m came back at 3 p m and it was still not cleaned Then came the cleaning lady and asked if we want it to be cleaned The breakfast is very expensive

Very central Easy walk to list things and the under ground and trams are right outside

It says it a five star but it s more like four