City Hotel

It s just an all round great hotel that ticks all the boxes

The spa and pool

Comfortable bed

Nothing

Lovely room with very comfy bed Good to have tea coffee facility Reception staff very helpful

Nil

Super comfy bed Lovely complimentary cheesecake left in our room for a birthday guest Beautiful Spa Well dressed and friendly staff Love this hotel Perfect location

Restaurant Chair was broken staff unhelpful hot plates with no warning Waitress dropped a fork on my foot Over priced for the service we received sadly Apart from that the rest of hotel is amazing

Location was good for this trip Liked the fact it had a spa but wasn t 5 star Near tower underground

The spa facilities need reviewing The steam room omitted far too much eucalyptus it made everyone s eyes smart and the warm room was sooo uncomfortably hot to sit even on a towel I couldn t stay for more than couple minutes At breakfast we req soft boiled eggs mine arrived 10 mins before my husbands his arrived with no cup holder they d run out Tea was served by thermos no pots so it has to be as it comes really not 5 star in my opinion Room was so small right on train tracks virtually and right next to lift so noisy Don t stay in room 221 As repeat customers thought they might have given a better room No atmosphere in the wine lounge which is a sushi bar too And no complimentary water or robes

Great location

The ensuite required some maintenance as the basin tap produced only a small trickle of water even at max Not that impressed when this hotel is rated as five star

Very clean Friendly staff

Expensive mini bar and bar breakfast not included in price

Bed comfy room facilities good but nothing really special Bathroom pretty small but robe and towels good quality

No lounge bar area well there was a pub type thing with football on large TV s not really what you d expect for a 5 star hotel I expect a relaxing lounge not a pub with TV Disappointed that despite us informing of a special occasion and selecting the higher spec room was not a great view and there was no acknowledgement of the occasion For me I have stayed in 4 star which felt more luxurious and special than this hotel PS Dreadful hairdryer have had better at Travelodge and that s saying something

the swimming pool bedroom was lovely extra bed for child nice bar great service we could leave our bags during the day fab room was ready early

The room was comfy the elevator was rapid Spa facilities were second to none Reception was straight forward no hassle Presentation was lovely

The tiles in the bathroom looked like they hadnt been cleaned in weeks The heater was blowing cold air regardless the setting it was on The shower head was dirty